Overall Dimensions

Large

Length: 36"

Width: 25.5"

Max. Height: 57.5"

Armrest Height Range

Large: 36" - 49.5"

Seat Dimensions

Large

Length: 20"

Width: 16"

Folded Dimensions 

Large

Length: 36"

Width: 10.5"

Height: 40"

User Height Range: 

Large: 4.10" - 6.5"

Weight

Large: 25.5 lbs

Weight Limit

Large: 350 lbs

Wheel Size 

Large

Front Wheels: 8"

Back Wheels: 8"

Standard Item SKU: #H00000-G1

Large Item SKU: #H200L1A1NS

Click Here to Download User Manual

How does the price of the UPWalker compare with other walkers/rollators?

The UPWalker’s price reflects the fact that it is a truly revolutionary mobility product designed and produced to be durable with quality workmanship and benefits not found in other walkers. 

What accessories will my UPWalker come with?

The UPWalker comes with a personal item bag, a beverage holder and a backrest support for sitting.

What is the UPWalker?

The UPWalker is a revolutionary new mobility product that enables users to walk upright in a safer, more secure posture as compared to traditional walkers and rollators that cause users to hunch over.

The UPWalker looks complicated. Is it easy to use?

The UPWalker was designed with user convenience in mind and arrives fully assembled with an easy-to-follow User Guide. After making a few initial set-up adjustments designed to personalize the UPWalker to your user preferences, using the UPWalker requires no more than a few steps to open and close and to use for walking or sitting. All tabs used for making adjustments are clearly defined in gray color.

Is any assembly required?

No, the UPWalker comes fully assembled with an easy-to-follow User Guide. It can be removed from the box, adjusted to your personal desire and used immediately.

Does the UPWalker include a seat?

Yes, a fabric seat that slides front to back for sitting or walking with long strides. Also comes with comfortable backrest support for sitting.

What material(s) is the UPWalker made of?

The sturdy frame is made from aluminum alloy and other quality materials including composite plastic and polyurethane.  Many of these materials are used in the automobile and aircraft industries.

Does the UPWalker come with brakes?

Yes, the brakes have comfortable ergonomic handles that stop the rear wheels. The brakes also function as a parking brake for sitting, or standing from seated position.

Does one brake stop both wheels?

No, they function independently and brake only one wheel each.

Does the UPWalker come with reverse brakes?

No

Does the UPWalker include parking brakes?

Yes

Is the UPWalker one size fits all, or is it adjustable?

The UPWalker has easily adjustable-height armrests, handholds that easily pivot for optimal wrist position, and armrests that extend or shorten for the length of your forearm. You only set these preferences once to personalize the unit just for you. The adjustable height armrests come with a “height memory stop” feature so you only set your armrest height once.

Does the height of the armrests adjust independently of each other?

Yes

What are the height ranges for UPWalker users?

The Standard UPWalker is 4'7" to 5'10" and the Large UPWalker is 4'10" to 6'5".

What is the maximum / minimum height of the armrests?

The heights for the armrests on the Standard UPWalker are 43.5" maximum and 32.5" minimum, and the heights for the armrests on the Large UPWalker are 49.5" maximum and 36" minimum.

How much can a user of the UPWalker weigh?

For the Standard UPWalker you can weigh up to 300 lbs., and for the Large UPWalker you can weigh up to 350 lbs.

How high off the ground are the sit-to-stand assist handles?

The sit-to-stand handles on the Standard UPWalker are 30" from the ground, the sit-to-stand handles on the Large UPWalker are 32" from the ground.

Do the wheels lock in place?

The rear wheels lock in place. The front wheels may be locked in place to keep the UPWalker going in a straight line.

Does the UPWalker come with safety reflectors so one can be more easily seen at night?

Yes, and you can order an optional attachable flashlight/taillight if used at night.

Is the UPWalker safer than traditional walkers and rollators?

A research study found that users of the UPWalker felt safer and more secure than they did with a walker or rollator.

How much does the UPWalker weigh?

The Standard UPWalker weighs 23 lbs. and the Large UPWalker weighs 25.5 lbs.

What are the dimensions of the UPWalker?

The dimensions of the Standard UPWalker are 33.5" long (wheel base) x 23.5" wide (outside width), and the dimensions of the Large UPWalker are 36" long (wheel base) x 25.5" wide (outside width).

What is the inside width of the UPWalker?

The inside width of the Standard UPWalker is 17", and the inside width of the Large UPWalker is 19".

What is the narrowest door opening that the UPWalker can pass through?

The Standard UPWalker is 23.5" wide and will go through most doorways, and the Large UPWalker is 25.5" wide and will require wider doorways than the Standard unit.

What are the dimensions of the UPWalker when folded for storage?

The folded dimensions for the Standard UPWalker are 33.5" long x 10.5" wide x 37.5" high, and the folded dimensions of the Large UPWalker are 36" long x 10.5" wide x 40" high.

What are the dimensions of the seat?

The dimensions of the seat on the Standard UPWalker are 18" wide x 11" deep, and the seat dimensions on the Large UPWalker are 20" wide x 13" deep.

What is the height of the seat from the ground?

The height of the seat on the Standard UPWalker is 20" from the ground, and the height of the seat on the Large UPWalker is 21" from the ground.

How large are the wheels?

The wheel size on both of the standard and large UPWalkers is 8" in diameter.

What material are the wheels made of?

The wheels on both the standard and large UPWalkers are made of soft, high-quality TPR rubber (not inflated).

What material are the armrests and handles made of?

The armrests on both the standard and large UPWalkers are made of a comfortable, foam polyurethane material that is easy to clean.

What are the dimensions of the box?

The dimensions of the box for the Standard UPWalker are 30" long x 9.5" wide x 40" high, and the dimensions of the box for the Large UPWalker are 32" long x 10.0" wide x 42.5" high.

What is the shipping weight?

The shipping rate for the Standard UPWalker is 33 lbs., and the shipping weight for the Large UPWalker is 36 lbs.

Can I transport the UPWalker in my car?

Yes, the UPWalker folds easily for storage and transport. It fits in the trunk or back seat of most cars.

Will it fit in my car?

We have found that the UPWalker fits in most cars, unless it is a very small compact car trunk. You can measure the inside of your trunk to be certain. Some people find it easier to place the UPWalker in the back seat of their four door car.

Can I use the UPWalker in my home?

The UPWalker is designed for everyday use in the home or living facility. It will go through standard sized doorways and is easy to maneuver on a variety of surfaces. The UPWalker includes numerous features that make its use indoors comfortable, convenient and safe. The standard and large UPWalkers are longer and heavier than traditional rollators, however, and may not be suitable for use in some multi-level homes, small living quarters such as mobile homes and apartments.

Can I use the UPWalker outdoors?

The UPWalker works very well outdoors. With 8 inch wheels, a sturdy frame and reliable handbrakes, the UPWalker can be used safely on a variety of walking surfaces. The UPWalker includes a seat with backrest, personal item bag and beverage holder that will make your outdoor walking experience convenient and comfortable.

Is the UPWalker designed for user comfort?

The UPWalker is ergonomically designed for user comfort. The UPWalker can be adjusted in several ways to personalize it to the user’s size and preferences.  Soft materials are used in the armrests and handholds for user comfort.

Does Medicare cover the UPWalker?

The UPWalker is sold as a cash pay product. You would need to check with your insurance provider to pursue reimbursement.

Will my private insurance cover the UPWalker?

The UPWalker is sold as a cash pay product. You would need to check with your insurance provider to pursue reimbursement.

Can this be covered under my Flexible Spending or HSA account?

We suggest you speak with the administrator of your plan to determine coverage, but medically necessary items are typically covered.

Can the UPWalker be prescribed by my doctor?

Yes, your doctor can prescribe the UPWalker as medically necessary depending upon your diagnosis.

Is the UPWalker FDA approved?

The UPWalker is a Class I device registered with the FDA. FDA approval is not required.

What if I am not happy with my UPWalker?

We offer a 30-day satisfaction guarantee. If you are not satisfied with your UPWalker we will refund you the purchase price at the time of purchase. Return authorization must be made within 30 days of receipt. The unit must be returned in the original box provided, in “like new” condition and not damaged in any way. Some restrictions apply. Check out our Return Policy.

What is the Warranty on the UPWalker?

The UPWalker is covered from top to bottom with a one-year limited warranty. You can find out more information about the warranty on the

Shipping Policy

Shipping

When you place an order, your product will ship within 48 business hours from the date of sale. For example, an order placed on Monday will ship no later than Wednesday. Our standard ground shipping typically arrives between 3-5 business days after your order is shipped. Please note that if an order is placed during a national holiday, there may be a delay in processing your order.

 

Presently we are able to fulfill orders only in the USA.

 

Items ship separately and therefore shipping fees are applicable per item.

 

Please Note: You will most likely need to be available to sign for the delivery of larger items like mobility chairs, scooters or bathroom aids. If after three delivery attempts you have not been available, we will consider the item returned, after which we will deduct the return shipping cost (as stated in our Return Policy) from your refund.

 

Exceptions:

Each Perfect Sleep Chair is built to order. You can expect your new chair to arrive in approximately 4-6 weeks. Often, chairs will arrive sooner depending on distance from the factory (East Coast) and shipping & delivery schedules in your local area.

 

White Glove Delivery

White Glove Delivery is the method by which each Perfect Sleep Chair and UPbed is delivered to you. These items are not eligible for free shipping. It includes delivery to your home, unpacking the chair for you and placing it in the location you’ve chosen. Finally, all packaging materials will be removed and hauled away for you.

 

You are responsible for removing any existing furniture that you may be replacing with a Journey product. Additionally, you must have a path cleared and a location available for the delivery crew to place the product.

 

Return Policy

30-Day Return Policy

We’re sorry if an item or accessory item did not work for you as you’d hoped. We try our best to offer our customers the most hassle-free return process possible.

If your purchase from us arrived damaged in transit or in a defective state, please call Customer Service at 365-524-0999 between 9:00 a.m. to 5:00 p.m. EST, Monday-Saturday, or email us at support@modernhomerehab.com.  We will arrange for the item to be repaired or replaced promptly. There is a 30-day deadline for all returns.

 

For the return of an item that didn’t meet your needs or expectations, the first steps in the return process are (1) to read this entire Return Policy Statement and then (2) to confirm for yourself that your return can meet the following conditions and requirements:

• Your return falls within the 30-day deadline for returns.
• The item you purchased is still in the “like new” condition in which it was delivered.
• You are returning the item in the original carton in which it was delivered to you, with the original foam inserts (and, when applicable, hazmat papers and decals attached). 
• You have called or will call within 30 days of delivery of your purchase to request a Return Merchandise Authorization (RMA) number, which is required to accompany all returns. To request your RMA number, call our Customer Service Department at 365-524-0999. Returned items not accompanied by an RMA number may be found unacceptable for processing and refund. 

Exceptions

The Luxe Elite Scooter can be returned within 15 days and it must be in the original packaging. If it arrives damaged or defective please contact our Customer Service within 3 days of receiving the product by calling 365-524-0999 or by emailing support@modernhomerehab.com. A restocking fee of 20% will apply.

 

*** IMPORTANT *** SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE. CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE *** IMPORTANT *** 

______________________________________________________________

 

Due to the nature of some of our products, those products are not eligible for return, unless they arrive damaged or defective:

• Perfect Sleep Chair, UPbed, and UPbed Independence: are not eligible for returns. At our option, we will either repair or replace items that arrive damaged or defective.

 

Canceled Orders

Orders canceled after the item has shipped are subject to all of the terms defined in this Return Policy, including the inclusion of an RMA number. Please contact us at the number above to receive an RMA number before sending back your canceled order. 

 

Special UPS Pickup Service for Selected Items

For certain categories of merchandise, such as those with extra weight, unwieldy size or the restrictions of battery inclusion during shipping, Journey will be happy to assist with these returns by arranging for a UPS pickup. Such items include the Zinger and Zoomer Chairs, as well as our wheelchairs and scooters. After we issue you your RMA number, check with Customer Service to establish whether your return item qualifies for our UPS pickup service.

 

Returns that we schedule for you via UPS shipping must be ready for pickup the morning of the third business day following the day your RMA number was emailed to you. UPS will make up to three attempts to pick up your return item, and will provide you address labels when making the pickup. Return shipping costs are the responsibility of the customer: You will be charged the actual amount of the UPS charges, which will be deducted from your refund. UPS pickup is to your and our advantage, considering battery-shipping regulations. Again, if there were hazmat papers and decals in a clear pouch attached to the outside of the box when you received your purchase, they must remain attached to the box when you return the item. The hazmat decals that came on the carton must be intact and legible.

 

Credits

After we receive your returned merchandise, we will issue a credit back to your original method of payment, less the original shipping fee and the cost of return shipping if arranged by us. However, if we receive the merchandise back and it is damaged, we will deduct the cost of repairs up to and including the full amount of the sale. Returns are typically processed within three business days of receipt of your item.

 

Please be sure to follow carefully all return shipping instructions. Journey Health & Lifestyle® reserves the right to change the terms of this Return Policy at any time without prior notice.

 

Warranty

 

Journey Health & Lifestyle® warrants all our products to be free from defects in materials, workmanship and assembly. A standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings and with some limitations, exclusions, restraints or extensions including but not limited to parts, labor, service and other specific considerations. (Specific additional limitations and extensions of warranty, particularly as they relate to the Journey Health & Lifestyle® line of mobility products, can be found in the Addendum below.) If within the twelve-month warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle® to be defective, the product shall, at the option of Journey Health & Lifestyle®, be repaired or replaced. Contact Journey Health & Lifestyle® before sending any product for warranty repair or replacement. Do not send any product without our prior written consent. 

 

Limitations and Exclusions

This warranty does not cover damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, normal wear and tear, damage in shipment, improper operation or failure to follow instructions according to the User Manual, component failure, improper storage, neglect of prescribed maintenance procedures, repair or attempted repair or modifications made or authorized by anyone other than Journey Health & Lifestyle®, normal gradual reduction in battery performance due to heavy use, deterioration due to external factors such as extremes in temperature or humidity, corrosive atmosphere or other natural events such as lightning, flood or circumstances beyond the control of Journey Health & Lifestyle®. 

 

This warranty applies in North America only and is extended only to the original purchaser of the product when purchased directly from Journey Health & Lifestyle® (USA) and is nontransferable. This warranty gives you specific legal rights, and you may also have other legal rights which vary from place to place.

 

The foregoing warranty is exclusive and in lieu of all other express warranties or implied warranties, if any, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, and shall not extend beyond the duration of the express warranty provided herein. Journey Health & Lifestyle® shall not be liable for any consequential or incidental damages whatsoever and disclaims any liability beyond the initial purchase price of the product.

 

Addendum

In addition to the previously cited provisions and limitations, other warranty considerations for the line of Journey Health & Lifestyle® mobility products (Zinger, Zoomer, Zoomer Lite, Perfect Walker, So Lite Wheelchair, So Lite Scooter, So Lite Glide, all UPWalkers) include the following extensions and exclusions:

In addition to the previously cited provisions of the standard one-year warranty above, the frame, mechanical and electrical components including the motor of each mobility product in the Journey Health & Lifestyle® mobility line is further specifically warrantied for the same twelve-month period. In addition, warrantied instead for a six- (6) month period are the originally supplied battery, tires, fabric seat, seat back and seat cushion, all guaranteed to be free from defects in materials and workmanship for a period of six (6) months from the original purchase date. 

 

If, within such warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle® to be defective, the product shall at the option of Journey Health & Lifestyle® be repaired or replaced with new or refurbished product components. In some cases an installation kit with instructions may be provided to the owner to facilitate installation of a replacement product component. Warranty relating to mobility products does not include any labor charges incurred in product component installation. The warranty period of the repaired or replaced product shall terminate with the termination of the warranty period for the original product. The sole obligation of Journey Health & Lifestyle®, and the customer’s exclusive remedy under this warranty, shall be limited to such repaired or replaced product.

 

In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the UPbed Standard include one-year service with full coverage on parts, including labor, and two-to-three-year full coverage on parts (no labor), and four-to-ten-year coverage on bed frame and non-electric mechanisms. Coverage for the UPbed Independence includes two years on components and 10 years on the bed frame. 

 

In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the Journey Health & Lifestyle® lift chair line include a lifetime warranty on the lift mechanism and frame, and three-year warranty on the electronic components. 

 

In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the PSC include a lifetime limited warranty on the lift mechanism and frame, and three years on electronic components.