Overall Dimensions 

Length: 31.5"

Width: 25.5"

Height: 34.5" – 45.5" 

Armrest Height Range: 34.5" – 45.5"

Seat Dimensions

Length: 18"

Width: 10"

Folded Dimensions 

Length: 31.5"

Width: 9.8"

Height: 42"

User Height Range: 4'7" - 5'10"

Weight: 18.5 lbs 

Weight Limit: 300 lbs

Wheel Size 

Front Wheels: 10"

Back Wheels: 8"

Item SKU: #I200RS1A1

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How does the price of the UPWalker Premium Lite compare with other walkers/rollators?

The UPWalker Premium Lite’s price reflects the fact that it is a truly revolutionary mobility product designed and produced to be durable with quality workmanship and benefits not found in other walkers.

What is the UPWalker Premium Lite?

The UPWalker Premium Lite is a lighter and smaller model of the original UPWalker, the revolutionary new mobility product that enables users to walk upright in a safer, more secure posture as compared to traditional walkers and rollators that cause users to hunch over. Compared to the original UPWalker, the UPWalker Premium Lite is easier to maneuver in tighter spaces, easier to lift and transport better and suited for smaller, frailer users.

The UPWalker Premium Lite looks complicated. Is it easy to use?

The UPWalker Premium Lite was designed with user convenience in mind and arrives fully assembled with an easy-to-follow User Guide. Using the UPWalker Premium Lite requires no more than a few steps to open and close and to use for walking or sitting.

Is any assembly required?

No, the UPWalker Premium Lite comes fully assembled with an easy-to-follow User Guide. It can be removed from the box, adjusted to your personal desire and used immediately.

Does the UPWalker Premium Lite include a seat?

Yes, the UPWalker Premium Lite includes a fabric seat. Also comes with a comfortable backrest support for sitting.

Does the UPWalker Premium Lite include a bag or basket?

Yes, the UPWalker Premium Lite comes standard with a Personal Item Bag that attaches to the front of the frame, and a Luxury Personal Item Bag. Also available as an option is a shopping bag (larger bag with carry handles for shopping.)

What are the sizes of those bags?

• The size of the Standard Personal Item Bag is 17" wide x 4" deep x 11" high
• The size of the Luxury Personal Item Bag is 13" wide x 6" deep x 10" high
• The size of the Shopping Bag is 18" wide x 11" deep x 12" high

What material(s) is the UPWalker Premium Lite made of?

The sturdy frame is made from aluminum alloy and other quality materials including composite plastic and polyurethane. Many of these materials are used in the automobile and aircraft industries.

What colors are available?

Dark Luster Silver

Does the UPWalker Premium Lite come with brakes?

Yes, with it come with comfortable, ergonomic handles that stop the rear wheels. The brakes also function as parking brakes for sitting or standing from a seated position.

Does one brake stop both wheels?

No, they function independently and brake only one wheel each.

Does the UPWalker Premium Lite come with reverse brakes?

No it does not

Does the UPWalker Premium Lite include parking brakes?

Yes it does

Is the UPWalker Premium Lite one size fits all, or is it adjustable?

The UPWalker Premium Lite has easily adjustable-height armrests for different user heights.

Does the height of the armrests adjust independently of each other?

Yes they do

What is the height range for UPWalker Premium Lite users?

The height range for the UPWalker Premium Lite is 4'10" to 6'1".

What is the maximum/minimum height of the armrests?

The maximum height of the armrests is 48" and the minimum height of the armrests is 37".

How much can a user of the UPWalker Premium Lite weigh?

For the UPWalker Premium Lite you can weigh up to 300 pounds.

How high off the ground are the sit-to-stand assist handles?

The sit-to-stand handles are 29" from the ground.

Do the wheels lock in place?

The rear wheels are locked in place, while the front wheels pivot.

Does the UPWalker Premium Lite come with safety reflectors so one can be more easily seen at night?

Yes, UPWalker Premium Lite comes with safety reflectors on the front wheels, as well as, two motion activated lights for safer travel at night.

What are the benefits of the UPWalker Premium Lite?

The UPWalker Premium Lite enables you to walk with upright posture in a safer, more secure manner than with conventional walkers and rollators. Using the UPWalker Premium Lite gives you greater freedom and independence.

How much does the UPWalker Premium Lite weigh?

The UPWalker Premium Lite weighs 18.5 lbs; 20 lbs with the backrest and personal item bag.

What are the dimensions of the UPWalker Premium Lite?

The dimensions of the UPWalker Premium Lite are 31.5" long (wheel base) x 25.25" wide (outside width).

What is the inside width of the UPWalker Premium Lite?

The inside width of the UPWalker Premium Lite is 18".

What is the narrowest door opening that the UPWalker Premium Lite can pass through?

The UPWalker Premium Lite is 25.5" wide, and will require larger doorways. You should measure your doorways to make sure it will fit. 

What are the dimensions of the UPWalker Premium Lite when folded for storage?

The folded dimensions of the UPWalker Premium Lite are 31.5" long x 9.75" wide x 42" high.

What are the dimensions of the seat?

The dimensions of the seat are 18" wide x 10" deep.

What is the height of the seat from the ground?

The height of the seat from the ground is 23".

How large are the wheels?

The front wheels are 10" in diameter and the rear wheels are 8" in diameter.

What material are the wheels made of?

The wheels are made of  soft, high-quality TPU rubber with small tread for greater traction and durability.

What material are the armrests and handles made of?

The armrests and handles are made of a comfortable, foam polyurethane material.

What are the dimensions of the box?

The dimensions of the box are 32" long x 9" wide x 43.75" high.

What is the shipping weight?

The shipping weight is 27 lbs.

Can I transport the UPWalker Premium Lite in my car?

Yes, the UPWalker Premium Lite folds easily for storage and transport. It fits in the trunk or back seat of most cars.

Will it fit in my car?

We have found that the UPWalker Premium Lite fits in most cars, unless it is a very small compact car trunk. You can measure the inside of your trunk to be certain. Some people find it easier to place the UPWalker Premium Lite in the back seat of their four door car.

Can I use the UPWalker Premium Lite in my home?

The UPWalker Premium Lite is designed for everyday use in the home or living facility. It is easy to maneuver on a variety of surfaces. The UPWalker Premium Lite includes numerous features that make its use indoors comfortable, convenient and safe.

Can I use the UPWalker Premium Lite outdoors?

The UPWalker Premium Lite also works outdoors. The UPWalker Premium Lite includes a seat with backrest, personal item bag and beverage holder that will make your outdoor walking experience convenient and comfortable.

Is the UPWalker Premium Lite designed for user comfort?

The UPWalker Premium Lite is ergonomically designed for user comfort. The UPWalker Premium Lite can be adjusted for the user’s height and have soft materials that are used in the armrests and handholds.

Does Medicare cover the UPWalker Premium Lite?

The UPWalker Premium Lite is sold as a cash pay product. You would need to check with your insurance provider to pursue reimbursement.

Will my private insurance cover the UPWalker Premium Lite?

The UPWalker Premium Lite is sold as a cash pay product. You would need to check with your insurance provider to pursue reimbursement.

Can this be covered under my Flexible Spending or HSA account?

Walkers and rollators are eligible, but we suggest you speak with the administrator of your plan to determine coverage.

Can the UPWalker Premium Lite be prescribed by my doctor?

Yes, your doctor can prescribe the UPWalker Premium Lite as medically necessary depending upon your diagnosis.

Is the UPWalker Premium Lite FDA approved?

The UPWalker Premium Lite is a Class I device registered with the FDA. FDA approval is not required.

What if I am not happy with my UPWalker Premium Lite?

We offer a 30-day satisfaction guarantee. If you are not satisfied with your UPWalker Premium Lite we will refund you the purchase price at the time of purchase. Return authorization must be made within 30 days of receipt. The unit must be in original “like new” condition and not damaged in any way. Some restrictions apply. Check out our Return Policy

What is the warranty on the UPWalker Premium Lite?

The UPWalker Premium Lite is covered from top to bottom with a one-year limited warranty. You can find out more information about the warranty on the warranty page

Shipping Policy

Shipping

When you place an order, your product will ship within 48 business hours from the date of sale. For example, an order placed on Monday will ship no later than Wednesday. Our standard ground shipping typically arrives between 3-5 business days after your order is shipped. Please note that if an order is placed during a national holiday, there may be a delay in processing your order.

 

Presently we are able to fulfill orders only in the USA.

 

Items ship separately and therefore shipping fees are applicable per item.

 

Please Note: You will most likely need to be available to sign for the delivery of larger items like mobility chairs, scooters or bathroom aids. If after three delivery attempts you have not been available, we will consider the item returned, after which we will deduct the return shipping cost (as stated in our Return Policy) from your refund.

 

Exceptions:

Each Perfect Sleep Chair is built to order. You can expect your new chair to arrive in approximately 4-6 weeks. Often, chairs will arrive sooner depending on distance from the factory (East Coast) and shipping & delivery schedules in your local area.

 

White Glove Delivery

White Glove Delivery is the method by which each Perfect Sleep Chair and UPbed is delivered to you. These items are not eligible for free shipping. It includes delivery to your home, unpacking the chair for you and placing it in the location you’ve chosen. Finally, all packaging materials will be removed and hauled away for you.

 

You are responsible for removing any existing furniture that you may be replacing with a Journey product. Additionally, you must have a path cleared and a location available for the delivery crew to place the product.

 

Return Policy

30-Day Return Policy

We’re sorry if an item or accessory item did not work for you as you’d hoped. We try our best to offer our customers the most hassle-free return process possible.

If your purchase from us arrived damaged in transit or in a defective state, please call Customer Service at 365-524-0999 between 9:00 a.m. to 5:00 p.m. EST, Monday-Saturday, or email us at support@modernhomerehab.com.  We will arrange for the item to be repaired or replaced promptly. There is a 30-day deadline for all returns.

 

For the return of an item that didn’t meet your needs or expectations, the first steps in the return process are (1) to read this entire Return Policy Statement and then (2) to confirm for yourself that your return can meet the following conditions and requirements:

• Your return falls within the 30-day deadline for returns.
• The item you purchased is still in the “like new” condition in which it was delivered.
• You are returning the item in the original carton in which it was delivered to you, with the original foam inserts (and, when applicable, hazmat papers and decals attached). 
• You have called or will call within 30 days of delivery of your purchase to request a Return Merchandise Authorization (RMA) number, which is required to accompany all returns. To request your RMA number, call our Customer Service Department at 365-524-0999. Returned items not accompanied by an RMA number may be found unacceptable for processing and refund. 

Exceptions

The Luxe Elite Scooter can be returned within 15 days and it must be in the original packaging. If it arrives damaged or defective please contact our Customer Service within 3 days of receiving the product by calling 365-524-0999 or by emailing support@modernhomerehab.com. A restocking fee of 20% will apply.

 

*** IMPORTANT *** SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE. CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE *** IMPORTANT *** 

______________________________________________________________

 

Due to the nature of some of our products, those products are not eligible for return, unless they arrive damaged or defective:

• Perfect Sleep Chair, UPbed, and UPbed Independence: are not eligible for returns. At our option, we will either repair or replace items that arrive damaged or defective.

 

Canceled Orders

Orders canceled after the item has shipped are subject to all of the terms defined in this Return Policy, including the inclusion of an RMA number. Please contact us at the number above to receive an RMA number before sending back your canceled order. 

 

Special UPS Pickup Service for Selected Items

For certain categories of merchandise, such as those with extra weight, unwieldy size or the restrictions of battery inclusion during shipping, Journey will be happy to assist with these returns by arranging for a UPS pickup. Such items include the Zinger and Zoomer Chairs, as well as our wheelchairs and scooters. After we issue you your RMA number, check with Customer Service to establish whether your return item qualifies for our UPS pickup service.

 

Returns that we schedule for you via UPS shipping must be ready for pickup the morning of the third business day following the day your RMA number was emailed to you. UPS will make up to three attempts to pick up your return item, and will provide you address labels when making the pickup. Return shipping costs are the responsibility of the customer: You will be charged the actual amount of the UPS charges, which will be deducted from your refund. UPS pickup is to your and our advantage, considering battery-shipping regulations. Again, if there were hazmat papers and decals in a clear pouch attached to the outside of the box when you received your purchase, they must remain attached to the box when you return the item. The hazmat decals that came on the carton must be intact and legible.

 

Credits

After we receive your returned merchandise, we will issue a credit back to your original method of payment, less the original shipping fee and the cost of return shipping if arranged by us. However, if we receive the merchandise back and it is damaged, we will deduct the cost of repairs up to and including the full amount of the sale. Returns are typically processed within three business days of receipt of your item.

 

Please be sure to follow carefully all return shipping instructions. Journey Health & Lifestyle® reserves the right to change the terms of this Return Policy at any time without prior notice.

 

Warranty

 

Journey Health & Lifestyle® warrants all our products to be free from defects in materials, workmanship and assembly. A standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings and with some limitations, exclusions, restraints or extensions including but not limited to parts, labor, service and other specific considerations. (Specific additional limitations and extensions of warranty, particularly as they relate to the Journey Health & Lifestyle® line of mobility products, can be found in the Addendum below.) If within the twelve-month warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle® to be defective, the product shall, at the option of Journey Health & Lifestyle®, be repaired or replaced. Contact Journey Health & Lifestyle® before sending any product for warranty repair or replacement. Do not send any product without our prior written consent. 

 

Limitations and Exclusions

This warranty does not cover damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, normal wear and tear, damage in shipment, improper operation or failure to follow instructions according to the User Manual, component failure, improper storage, neglect of prescribed maintenance procedures, repair or attempted repair or modifications made or authorized by anyone other than Journey Health & Lifestyle®, normal gradual reduction in battery performance due to heavy use, deterioration due to external factors such as extremes in temperature or humidity, corrosive atmosphere or other natural events such as lightning, flood or circumstances beyond the control of Journey Health & Lifestyle®. 

 

This warranty applies in North America only and is extended only to the original purchaser of the product when purchased directly from Journey Health & Lifestyle® (USA) and is nontransferable. This warranty gives you specific legal rights, and you may also have other legal rights which vary from place to place.

 

The foregoing warranty is exclusive and in lieu of all other express warranties or implied warranties, if any, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, and shall not extend beyond the duration of the express warranty provided herein. Journey Health & Lifestyle® shall not be liable for any consequential or incidental damages whatsoever and disclaims any liability beyond the initial purchase price of the product.

 

Addendum

In addition to the previously cited provisions and limitations, other warranty considerations for the line of Journey Health & Lifestyle® mobility products (Zinger, Zoomer, Zoomer Lite, Perfect Walker, So Lite Wheelchair, So Lite Scooter, So Lite Glide, all UPWalkers) include the following extensions and exclusions:

In addition to the previously cited provisions of the standard one-year warranty above, the frame, mechanical and electrical components including the motor of each mobility product in the Journey Health & Lifestyle® mobility line is further specifically warrantied for the same twelve-month period. In addition, warrantied instead for a six- (6) month period are the originally supplied battery, tires, fabric seat, seat back and seat cushion, all guaranteed to be free from defects in materials and workmanship for a period of six (6) months from the original purchase date. 

 

If, within such warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle® to be defective, the product shall at the option of Journey Health & Lifestyle® be repaired or replaced with new or refurbished product components. In some cases an installation kit with instructions may be provided to the owner to facilitate installation of a replacement product component. Warranty relating to mobility products does not include any labor charges incurred in product component installation. The warranty period of the repaired or replaced product shall terminate with the termination of the warranty period for the original product. The sole obligation of Journey Health & Lifestyle®, and the customer’s exclusive remedy under this warranty, shall be limited to such repaired or replaced product.

 

In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the UPbed Standard include one-year service with full coverage on parts, including labor, and two-to-three-year full coverage on parts (no labor), and four-to-ten-year coverage on bed frame and non-electric mechanisms. Coverage for the UPbed Independence includes two years on components and 10 years on the bed frame. 

 

In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the Journey Health & Lifestyle® lift chair line include a lifetime warranty on the lift mechanism and frame, and three-year warranty on the electronic components. 

 

In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the PSC include a lifetime limited warranty on the lift mechanism and frame, and three years on electronic components.